Despite best efforts of our companies to make information placed on our website current and accurate, we do not bear responsibility for potential mistakes or omissions. Publication of our website is not equal with making or issuing any direct or implied statements of will, guarantees, acceptance of any terms or warranties related to reliability, accuracy and completeness of information. Content of our website if of informational character only, whereas scope of our services and liability thereof are settled each time in an individual contract concluded with our companies as well as in applicable provisions of law.
To the extent permitted by law, we exclude any and all liability for direct or indirect losses or damages, including real damages and lost profit, related to using or inability to use our website, or using any information placed or not placed therein.
Sierra Balmain Asset Management spółka z ograniczoną odpowiedzialnością z siedzibą w Warszawie (00-121), ul. Sienna 39, wpisana do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy dla m.st. Warszawy w Warszawie, XII Wydział Gospodarczy KRS pod numerem KRS: 0000249204, NIP: 1070002915, REGON: 140321307.
Procedure of lodging and investigating complaints
Numerous directors and employees of the SBAM company are members of the Royal Institution of Chartered Surveyors. (RICS). According to the rules of RICS, employees and management of the SBAM company are obliged to implement a procedure of lodging and investigating complaints.
User who wishes to lodge a complaint or a claim related to services rendered by advisors of SBAM, should in the first place contact a director or an employee who was in charge of the given services, using contact details given on our website. This person shall confirm receiving a claim within seven calendar days and shall reply to the claim with reasoning, within 28 calendar days.
If a user does not find such reply as satisfactory, he should contact Member of Management Board at ul. Sienna 39, Warsaw, Poland, 00-121. In justified cases, a complaint shall be considered in detail through internal investigation, and we will do our best to present a response within the deadline specified above.
In case the case is not solved, we can direct it for further investigation by an independent mediator.
Clients, who are not satisfied with services of SBAM and the outcome of the internal investigation or mediation, can address a claim to the National Chamber of Commerce at ul. Trębacka 4 w Warsaw, postal code 00-074, or under the telephone number +48 22 630 9600.
Clients who have reservations related to professional ethics of SBAM and the result of the internal investigation or mediation, should address a complaint to the dispute department of RICS under the telephone number: +44 20 7334 3806 or send it through a website www.rics.org